Work Smarter, Not Harder
Remote Support from techlabIQ
Remote Support from techlabIQ allows a techlabIQ Remote Support professional in another location to view your computer screen and work on your computer over a secure connection.
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By using Remote Support from techlabIQ, you agree that during this session, the techlabIQ Remote Support professional may capture screenshots. This will result in your communications being recorded and logged by the Remote Assistance session. You may request that a link to this recording be e-mailed to you after the session. If you do not agree to the possibility of recording, please do not accept the techlabIQ agreement below.
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Please read the agreement and click "I Accept" at the bottom of the page to continue.
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By selecting the ‘Agree’ option of techlabIQ Remote Support, you agree that during this session, the techlabIQ Remote Support professional may capture screen shots for quality and/or training purposes.
If you do not choose to accept screen shots being captured, please select the ‘Disagree’ option and request other support options such as phone or chat support.
Once you accept screen shots being captured, please close all windows or documents that may contain personal information.
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Note: ZoHo Assist is a 3rd party remote assistance product that is currently used to provide remote support to techlabIQ customers.
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With ZoHo Assist, techlabIQ Remote Support professionals can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software.
ZoHo Assist is a reactive, permission-based support tool. No permanent software is installed on customer’s PC/device in order to deliver support that requires remote access, and techlabIQ Remote Support professionals can only remotely access a techlabIQ customer’s computer with that customer’s explicit permission – permission that must be granted each and every time a customer requests support. Support from techlabIQ will be initiated from this site only unless other techlabIQ support options have been elected.
techlabIQ may discontinue use of this tool without prior notice.